At Laura Jane Movement, we take pride in the quality of our products and services. If something is not right, we want to make it right. This policy applies to all purchases made through laurajane.co.za and is in accordance with the Consumer Protection Act, 68 of 2008 (“CPA”).

1. Return Window

We accept returns within 7 days of the confirmed delivery date. Returns submitted after this period will not be accepted unless the item is defective and covered under the CPA.

2. Conditions for a Valid Return

To be eligible for a return, items must:

• Be returned within 7 days of delivery
• Be unused, unworn, unwashed, and in their original condition
• Have all original tags, labels, and packaging intact
• Be accompanied by valid proof of purchase (order number or receipt)

We reserve the right to inspect all returned items and decline returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Worn, washed, or used items
• Items with removed, damaged, or missing tags or packaging
• Sale or discounted items, unless defective
• Personal hygiene or care products, including tanning consumables
• Personalised or custom-made items
• Digital products or redeemed vouchers

4. Exchanges

We will exchange items that are:

• Defective or damaged on arrival
• Incorrectly supplied (wrong item or size sent)
• Available in an alternative size, subject to stock availability

To request an exchange, contact us within 7 days of delivery. Exchanges are subject to stock availability; if the requested item is unavailable, we will offer a store credit or refund.

5. How to Log a Return

1. Email onlinesales@laurajane.co.za with your order number, the item(s) you wish to return, and the reason for the return.
2. We will respond within 2 business days with a Return Reference Number and instructions on how to send the item back.
3. Package the item securely and clearly mark your Return Reference Number on the outside of the parcel.
4. Send the item to: 10 Harold Place, Glenashley, Durban, KwaZulu-Natal.
5. Once we receive and inspect your return, we will notify you of the outcome within 3 business days.

6. Refunds

Approved refunds will be processed within 7–10 business days to the original payment method. Where the original payment method is unavailable, we will issue a store credit. Shipping costs are non-refundable unless the return is a result of our error.

7. Return Shipping Costs

• Return shipping is at the customer’s cost, unless the item is defective or we supplied the incorrect item.
• We recommend using a trackable shipping method. We are not liable for items lost or damaged in transit during a return.

8. Defective or Damaged Items

If you receive an item that is damaged or defective on arrival, please contact us within 48 hours of delivery with photographic evidence and your order number. We will arrange a replacement or full refund at no additional cost to you, in accordance with the CPA.

9. Manufacturer Defects

Manufacturing defects reported within 6 months of purchase will be assessed by our team. Where a defect is confirmed, we will offer a replacement or exchange of equivalent value. This excludes damage resulting from ordinary wear and tear, misuse, or negligence.

10. Sale Items

Items purchased on promotion or at a discounted price are eligible for exchange or store credit only — not a cash refund — unless the item is defective and covered under the CPA.

11. TanCan Session Bookings

• All TanCan session bookings are subject to availability.
• Cancellations must be made at least 24 hours before the scheduled session to qualify for a credit or rescheduling.
• Late cancellations (less than 24 hours’ notice) or no-shows will forfeit the session credit without refund.
• Session packages are non-refundable once purchased, except where required by the CPA (for example, in the event of a defective or unsafe service).
• Deposits are non-refundable unless otherwise agreed in writing.

12. Your CPA Rights

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 68 of 2008. Where any provision of this policy is more restrictive than the CPA requires, the CPA will prevail.

13. Contact Us

To log a return or exchange, or for any queries:

• Laura Jane Hyde
• onlinesales@laurajane.co.za
• 074 140 1528